Shipping policy
Shipping Policy – Nicole Rose
Order Processing
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All orders are processed within 2–5 business days after payment is confirmed.
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Orders are not shipped on weekends or holidays.
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You will receive a confirmation email once your order has been processed and shipped.
Shipping Method & Delivery
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We offer standard flat-rate shipping for all orders.
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Estimated delivery: 5–10 business days after your order has been processed.
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Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Standard Shipping Rates (Canada Only)
Shipping costs are based on the weight of your order:
| Weight Range | Cost |
|---|---|
| 0kg – 1kg | $10.00 |
| 1kg – 2kg | $15.00 |
| 2kg – 5kg | $25.00 |
| 5kg – 10kg | $35.00 |
| 10kg – 30kg | $50.00 |
Order Tracking
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Once your order ships, you will receive a tracking number via email.
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Use this number to monitor your shipment online.
Lost or Damaged Shipments
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Please inspect your order upon delivery.
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If your package is lost, damaged, or contains the wrong items, contact us immediately at mynicolerose@gmail.com.
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We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.
Shipping Restrictions
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We currently ship within Canada only.
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Certain items, such as cosmetics containing flammable liquids, may have shipping restrictions. We will notify you if any item in your order cannot be shipped.